Shipping Policy

Last updated: September 13, 2026

Oaknook operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Oaknook is powered by Shopify, which enables us to provide the Services to you. This Shipping Policy describes how orders placed through the Services are processed, dispatched and delivered, and the terms that apply to shipping charges, delivery estimates, import charges, and undelivered or damaged shipments. If there is a conflict between our Terms of Service and this Shipping Policy, this Shipping Policy controls with respect to the shipping and delivery of orders.

Please read this Shipping Policy carefully. By placing an order through the Services, you acknowledge that you have read this Shipping Policy and understand the processing times, delivery estimates, and charges described in it.

Shipping Destinations

We currently ship to Canada and the United States. If you are located outside these regions and wish to place an order, please contact us using the details set out below and we will confirm whether delivery is possible before you purchase.

Shipping Rates

Shipping charges are calculated at checkout and displayed to you before payment is completed. Our current rates are:

  • Canada. $12.00 CAD standard shipping. Shipping is free on orders with a total of $75 CAD or more.
  • United States. $12.99 CAD standard shipping. Shipping is free on orders with a total of $75 CAD or more.

Rates are subject to change without notice. The rate applied to your order is the rate displayed at the time the order is placed.

Order Processing

  • Orders are reviewed and submitted to our supply partners within 1 to 3 business days of being placed.
  • Business days are Monday to Friday, excluding Canadian public holidays. Orders placed on a weekend or public holiday begin processing on the next business day.
  • Once an order has been submitted to a supply partner it enters fulfillment and can no longer be modified.

Fulfillment and Origin of Shipments

Products sold through the Services are fulfilled directly by our supply partners, the majority of which are located in China. Orders are shipped from those facilities rather than from a single warehouse operated by us, and the facility from which your order ships may vary by product.

Delivery Estimates

Estimated delivery, once an order has been dispatched: 2 to 4 weeks.

Delivery windows stated on the Services are estimates only and are not guaranteed delivery dates. Actual delivery times may be longer as a result of customs inspections and clearance, carrier delays or backlogs, weather, and peak shipping seasons, none of which are within our control. We do not guarantee delivery by any particular date and are not liable for delays in shipping or delivery, as further described in our Terms of Service.

If your order has not arrived materially beyond the estimate above, please contact us using the details set out below. We will make inquiries with the carrier and report to you what we are able to determine.

Tracking Information

A shipping confirmation containing a tracking number is sent to the email address associated with your order once the order has been dispatched. Tracking information may take several days to display its first carrier scan, and certain economy shipping services update tracking infrequently while a shipment is in transit. A period without tracking updates does not indicate that a shipment has been lost.

Multiple Shipments

Orders containing more than one item may be fulfilled by more than one supply partner and may therefore arrive in separate packages and on different dates. No additional shipping charge is applied to you where an order ships in multiple packages. Where part of an order has been delivered and part has not, the remaining items are still in transit.

Import Duties, Taxes and Customs Charges

Import duties, tariffs, taxes, and carrier handling or brokerage fees may be assessed on your order by the customs or tax authorities of the destination country. These charges are determined by those authorities and not by us, are separate from the product price and shipping charges paid at checkout, and are the responsibility of the recipient. Where charges are owed, the carrier will ordinarily contact the recipient to collect them.

Customers in the United States should note that the de minimis exemption, which previously permitted shipments valued under $800 USD to enter the United States free of duty, ended on August 29, 2025. Charges assessed on arrival are therefore possible on orders shipped to United States addresses.

We are unable to calculate these charges in advance, and we cannot declare a shipment as a gift or at a value lower than the price paid.

Shipping Address Accuracy and Undeliverable Shipments

You are responsible for providing a complete and accurate shipping address at checkout. We are unable to change a shipping address once an order has been submitted to a supply partner. Where a shipment is returned to sender, refused, or is otherwise undeliverable because the address provided was incorrect or incomplete, or because the recipient declined to pay applicable import charges, we may arrange a reshipment at your cost or refund the price of the items excluding shipping charges.

Lost, Delayed or Damaged Shipments

If a shipment arrives damaged, or tracking records the shipment as delivered and you are unable to locate it, please contact us within 14 days of the delivery date. Please retain all packaging and provide photographs of any damage, as carriers require this evidence in order to open an investigation. Once the carrier's investigation is concluded, we will replace the affected items or issue a refund in accordance with our Refund Policy.

Order Cancellations

You may cancel an order and receive a full refund at any time before it has been dispatched, which is ordinarily within the 1 to 3 business day processing window described above. After dispatch, our Refund Policy applies.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time, including to reflect changes to our fulfillment practices, carriers, or rates, or for other operational, legal, or regulatory reasons. We will post the revised Shipping Policy on this website and update the "Last updated" date above.

Contact

Should you have any questions about this Shipping Policy or about the status of an order, please email us at oaknooky@gmail.com. If your enquiry concerns an existing order, please include your order number.