Refund Policy

Last updated: September 15, 2026

This policy explains when an Oaknook order can be cancelled, when we will refund you, and what we are not able to take back. It applies to every order placed through this store. Where this policy and our Terms of Service disagree about cancellations or refunds, this policy is the one that applies.

All Sales Are Final

We do not accept returns and we do not offer refunds or exchanges for change of mind. This includes items that fit a space differently than expected, arrive in a shade or finish you did not picture, or are simply no longer wanted. Please read the product description, dimensions and images carefully before ordering, and email us first if anything is unclear. We would much rather answer a question before you buy than leave you with something you do not want.

We are a small shop and our products ship directly from our supply partners. Keeping sales final is what lets us hold our prices where they are.

Order Cancellations

You may cancel an order and receive a full refund at any time before it has been dispatched, which is ordinarily within the 1 to 3 business day processing window described in our Shipping Policy. To cancel, email us with your order number as soon as possible. Once an order has been dispatched it can no longer be cancelled.

If Something Goes Wrong With Your Order

Final sale does not mean you carry the cost of our mistakes. If your order arrives damaged or defective, if you receive the wrong item, or if your order never arrives at all, we will make it right.

Contact us within 14 days of the delivery date, or within 14 days of the latest estimated delivery date if the order has not arrived, and include your order number. For damaged, defective or incorrect items, please attach photographs of the item and its packaging, since we and our carriers rely on those to assess the claim.

Where a claim of this kind is approved, we will send a replacement or issue a refund, whichever you prefer. You will not be asked to ship the item back to us.

Exchanges

We do not process exchanges.

How Refunds Are Issued

Where a cancellation or a claim has been approved, refunds are issued to the original payment method and we will email you when that is done. Refunds are ordinarily processed within 10 business days of approval, and your bank or card issuer may take additional time to post the funds to your account. If more than 15 business days have passed since we notified you that a refund was issued and you have not received it, contact us and we will provide the refund reference.

Your Legal Rights

Nothing in this policy limits any right you have under applicable consumer protection law, including your rights where goods are not delivered or do not match how they were described to you.

Before You Contact Your Bank

If there is a problem with your order, please email us before contacting your bank or card issuer. We can almost always resolve the matter faster ourselves, and we would rather fix it than dispute it.

Changes to This Refund Policy

We may update this Refund Policy from time to time, including to reflect changes to our fulfillment practices or for other operational, legal, or regulatory reasons. We will post the revised Refund Policy on this website and update the "Last updated" date above.

Contact

To cancel an order or make a claim, email us at oaknooky@gmail.com with your order number and, where relevant, photographs of the item. A real person will answer.