FAQs

Where do you ship?

We ship to Canada and the United States. If you are elsewhere, email us before ordering and we will tell you honestly whether we can get it to you.

How much is shipping?

Shipping is free on every order, to both Canada and the United States. There is no minimum and no surprise charge at checkout.

How long does delivery take?

Orders are sent to our supply partners within 1 to 3 business days. After dispatch, delivery usually takes 1 to 3 weeks. That is an estimate rather than a guaranteed date, and customs or carrier delays can push it longer. If your order runs well past that window, email us and we will chase it with the carrier and tell you what we find.

Where do the products ship from?

Our products are made and shipped directly by our supply partners, most of which are located in China. We do not hold stock in a warehouse of our own. That is how a small, curated range stays affordable, and it is also why delivery takes a couple of weeks rather than a couple of days.

Will I have to pay customs or duties?

Possibly. Import duties, taxes, and carrier handling fees are set by the customs authorities of the destination country and are the responsibility of the recipient. Customers in the United States should know that the $800 duty free allowance for low value shipments ended in August 2025, so charges on arrival are now possible. We cannot calculate these in advance, and we will not declare a parcel as a gift or below its value.

Can I track my order?

Yes. A tracking number is emailed to you once your order is dispatched. Allow a few days for the first carrier scan. Some economy services update tracking infrequently while a parcel is in transit, so a quiet stretch is normal and does not mean the parcel is lost.

Why did my order arrive in separate packages?

Orders with more than one item may be fulfilled by different supply partners, so they can arrive separately and on different days. You are never charged extra for this. If part of your order has arrived, the rest is still on its way.

What if something arrives damaged or wrong?

Email us within 14 days of delivery with your order number and photographs of the item and packaging. We will send a replacement or issue a refund, whichever you prefer, and you will not be asked to ship the item back. The same applies if your order never arrives at all.

Can I return something I simply do not want?

No. Our sales are final, and we do not accept change of mind returns or exchanges. Please check the description, dimensions and photographs before you order, and email us first if anything is unclear. We would much rather answer a question before you buy. Full details are in our Refund Policy.

Can I cancel or change my order?

You can cancel for a full refund any time before your order is dispatched, which is usually within 1 to 3 business days of ordering. After dispatch an order cannot be cancelled. We also cannot change a shipping address once an order has gone to our supply partner, so please check it carefully at checkout.

How do I reach a person?

Email oaknooky@gmail.com or call (226) 899-8423. Include your order number if your question is about an existing order. A real person answers.