Privacy Policy

Last updated: September 15, 2026

This policy explains what personal information Oaknook collects when you shop with us or contact us, what we do with it, who we share it with, and what choices you have. Our store runs on Shopify, so Shopify handles some of this information on our behalf, and there is a section below explaining that relationship. Where this policy and our Terms of Service disagree about personal information, this policy is the one that applies.

By using this store, you are accepting the practices described here, so it is worth a read.

Information We Collect

When we say "personal information" we mean information that identifies you or could reasonably be linked to you. Information collected anonymously, or stripped of anything that could point back to you, is not personal information. Depending on how you use the store and where you live, we may collect:

• Contact details, such as your name, shipping and billing addresses, phone number and email address.
• Payment information, such as your card details, payment method, transaction details and payment confirmations.
• Account information, such as your username, password, security questions, preferences and settings.
• Order and browsing activity, such as the items you view, add to your cart or wishlist, and the orders you place, return, exchange or cancel.
• Messages you send us, including anything you include when you email us with a question or a problem.
• Device information, such as your device type, browser, network connection, IP address and similar identifiers.
• Usage information, such as how and when you move around the store.

Where That Information Comes From

• From you directly, when you create an account, place an order, or contact us.
• Automatically from your device as you use the store, including through cookies and similar technologies.
• From the service providers we use to run the store, when they collect or handle information for us.
• From our partners and other third parties.

How We Use It

• To run the store and fill your orders. Processing payments, arranging shipping, handling cancellations and claims, managing your account, remembering your preferences, sending you order updates, and improving how the store works.
• To market to you. Sending promotional email or post, and showing you ads for our products on this site and elsewhere, including based on what you have looked at or added to your cart.
• To keep things secure. Verifying your account, keeping payments safe, and detecting or acting on fraud and other harmful activity. If you create an account, please keep your password to yourself.
• To answer you. Providing customer support and staying in touch about your orders.
• To meet our legal obligations. Complying with the law, responding to valid legal requests, and enforcing our terms and policies.

Who We Share It With

• Shopify and our other service providers, who handle things like payment processing, hosting, analytics, customer support and shipping on our behalf.
• Marketing and advertising partners. We use Shopify to support personalized advertising based on your activity across different merchants and sites. These partners use your information under their own privacy notices. Depending on where you live, you may have the right to tell us not to share your information for targeted advertising. You can opt out here.
• Anyone you ask us to share with, such as a carrier delivering your order, or a social media or login integration you choose to use.
• Our affiliates, within our corporate group.
• In a business transaction, such as a merger or bankruptcy, and where we need to comply with the law, respond to legal requests such as subpoenas and warrants, enforce our terms, or protect our rights and the rights of our customers.

Our Relationship With Shopify

This store is hosted by Shopify, which collects and processes information about how you use it in order to provide and improve the service. Anything you submit here is shared with Shopify and may be handled by third parties in countries other than where you live. We also use some Shopify features that draw on data from your interactions with our store, with other merchants, and with Shopify itself. For those features, Shopify is the party responsible for handling your personal information, including responding to requests about it. You can read more in the Shopify Consumer Privacy Policy, and depending on where you live you may be able to exercise your rights through the Shopify Privacy Portal.

Links to Other Sites

Our store may link to sites we do not run. We are not responsible for their privacy practices, their security, or the accuracy of what they publish, so please read their own policies before sharing anything with them. A link from us is not an endorsement unless we say so. Bear in mind too that anything you post publicly, including on social platforms, may be visible to others and used by them.

Children

This store is not intended for children, and we do not knowingly collect personal information from anyone under the age of majority where they live. If you are a parent or guardian and believe your child has given us their information, contact us using the details below and we will delete it. As of the date above, we have no actual knowledge that we sell or share the personal information of anyone under 16, as those terms are defined in applicable law.

Security and How Long We Keep Information

No security measure is perfect, and information sent to us over the internet may not be secure in transit, so please do not use unsecured channels to send us anything sensitive or confidential.

How long we keep your information depends on why we have it, including whether we still need it to maintain your account, serve you, meet legal obligations, resolve a dispute, or enforce our policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below. They are not absolute, they apply only in certain situations, and in some cases we may have to decline a request where the law permits.

• Access. Ask what personal information we hold about you.
• Deletion. Ask us to delete personal information we hold about you.
• Correction. Ask us to correct information that is wrong.
• Portability. Ask for a copy of your information, or ask us to send it to someone else, in certain circumstances.
• Opting out of sale or sharing for targeted advertising. Depending on where you live, you can opt out of the sale or sharing of your personal information, or of its use for targeted advertising, here. If you visit with the Global Privacy Control signal enabled, we will treat that as an opt-out request for that browser and device, and for your account where we can match the two. You can read about that signal at https://globalprivacycontrol.org/. We do not respond to other "Do Not Track" signals.
• Marketing preferences. You can unsubscribe from promotional email at any time using the link in any message we send. We may still email you about your account or your orders.

To exercise any of these, contact us using the details below. For information handled by Shopify, see https://privacy.shopify.com/en.

We will not treat you differently for exercising your rights. We may need to confirm your identity first, as the law allows. You can appoint someone to make a request for you, but we will ask them to prove you authorized them, and we may still need to verify your identity with you directly. We will respond within the time the law requires.

Complaints

If you are unhappy with how we handle your personal information, please contact us first using the details below. Depending on where you live, you may also have the right to appeal our decision, or to complain to your local data protection authority.

International Transfers

Your personal information may be transferred to, stored in, and processed outside the country where you live. Where we move information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or their UK equivalent, unless the destination country has been found to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this policy from time to time, to reflect changes in how we work or for operational, legal or regulatory reasons. We will post the updated version here, change the "Last updated" date, and give notice where the law requires it.

Contact

If you have questions about this policy or want to exercise any of your rights, email us at oaknooky@gmail.com. A real person will answer.