Contact
How to reach us
Email: oaknooky@gmail.com
Phone: (226) 899-8423
Mailing address: 616 Violet St, Waterloo, ON N2V 2V9, Canada
We answer emails within one business day, Monday to Friday, 9am to 5pm Eastern Time. Messages sent on a weekend or a Canadian public holiday are answered the next business day. If your question is about an existing order, include your order number and we will look it up before replying.
Who we are
Oaknook is a small independent retailer based in Waterloo, Ontario, Canada, selling a curated range of desk and home goods. Oaknook is the trading name of a sole proprietorship operated by Weijie Wang, and every message to the address above reaches a real person rather than a queue.
How our store works
We keep the range small and we do not operate a warehouse of our own. Products are made and shipped by our supply partners, most of which are located in China, and sent directly to you. That keeps a curated range affordable, and it is also why delivery takes about 1 to 3 weeks rather than a few days. We would rather tell you this up front than surprise you after you order.
Shipping is free on every order, to both Canada and the United States, with no minimum. Full details are in our Shipping Policy and Refund Policy, and the questions we get most often are answered on our FAQs page.
What we can help with
- Order status. Where your parcel is, and chasing the carrier when tracking stalls.
- Damaged, wrong or missing orders. Email us within 14 days of delivery with photographs and we will replace the item or refund you, with no need to ship anything back. Our sales are otherwise final, so we cannot take back an item you simply changed your mind about.
- Cancellations. Any order can be cancelled for a full refund before it is dispatched, usually within 1 to 3 business days of ordering.
- Product questions. Sizes, materials and what suits a particular desk setup. If you are unsure what would work, describe your space and we will point you to the right piece. Worth asking before you buy, given sales are final.
- Anything else. Wholesale enquiries, press, or a problem with the site itself.
You can also use the form below and we will reply by email.